TrainCan Campus - Gordon Food Service
Online Education Centre

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FAQs



Will I get a CD or manual in the mail?

No. All course materials required are online.

Do I need to finish the course in one sitting?

No. The system will remember where you left off and start you there the next time you login.

Do I need to use the same computer to access the course?

No. You can access your account from any computer that has an Internet connection 24/7.

Can I fail the course?

Yes: BASICS.fst® requires a proctored examination upon completion. In order to obtain Certification documents you must pass this examination. Scores below 74% in BASICS.fst® and below 75% in ADVANCED.fst® will not receive certification. You are required to complete a retest review course before attempting the exam again.

Do BASICS.fst and ADVANCED.fst satisfy the provincial food handler regulations?

Go to our website: www.traincan.com   Click on the Materials Tab – then click Approval Letters to view all of our provincial approvals.

What grade is needed to pass the course? 

  • A grade of 74% or better is needed to pass the BASICS.fst.
  • A grade of 75% or better to pass the ADVANCED.fst
How do I schedule my exam?

Course with Webcam Exam:


If you have completed a course with a WebCam exam, you will use the links provided on your course page to set up an account with Examity, our proctoring partner and then schedule your exam.  You will need a desktop or laptop computer with a camera and microphone.  Once you set up your account you will be asked to run a system check to ensure your computer will run the exam.

Course without Webcam Exam:

If you have completed a course without a Webcam exam, you will need to register into a TrainCan testing center (additional charges may apply). Contact us at exams@traincan.com with your name and PIN number or contact your GFS rep to see if they have an available proctor.